Dispatch & Routing Support Coordinator

• Prepare and organize daily delivery routes using the company’s routing system.
• Assign drivers and vehicles according to operational requirements.
• Monitor driver progress and delivery completion throughout the day.
• Communicate route assignments, changes and delivery instructions to drivers.
• Respond promptly when a driver is delayed or encounters a delivery problem.
• Handle delivery-related customer calls, including ETAs, access problems, missed deliveries and special instructions.
• Coordinate add-on deliveries, customer pickups, returns and redeliveries.
• Verify addresses, delivery windows, access information and customer-specific instructions.
• Update routes when drivers call out, vehicles become unavailable or operational needs change.
• Coordinate with warehouse and customer-service employees to resolve missing, incomplete or delayed orders.
• Document failed deliveries, customer refusals, damages, delays and other delivery issues.
• Maintain accurate customer, driver, vehicle and route information.
• Review route completion times and identify recurring delays or inefficiencies.
• Follow through on unresolved delivery issues until they are completed.
• Provide management with updates regarding late deliveries, failed stops and other exceptions.
• Assist with other transportation and administrative responsibilities as needed.
  
  

• Previous dispatching, routing, transportation, logistics or delivery-coordination experience is preferred.
• Strong computer and data-entry skills.
• Strong organizational and follow-through skills.
• Ability to manage multiple drivers, routes and customer issues simultaneously.
• Comfortable learning and consistently using routing and dispatch systems.
• Able to make quick, practical decisions in a fast-moving environment.
• Strong attention to detail.
• Clear and professional written and verbal communication.
• Dependable attendance and punctuality.
• Comfortable communicating expectations and instructions to drivers.
• Spanish-speaking ability is helpful but not required.
• Experience in distribution, foodservice, wholesale or local delivery is helpful.

• Routes are prepared accurately and on time.
• Drivers receive clear and complete route information.
• Delivery changes and customer instructions are communicated promptly.
• Delays and failed deliveries are addressed instead of being passed between departments.
• Customer questions receive timely and accurate responses.
• Route and delivery information remains current and organized.
• Unresolved issues are documented and followed through to completion.
• Management is informed when driver or route problems require intervention.